Question no.1
A network technician has been tasked with deploying new VoIP phones on a network.
When the technician plugs the Ethernet cable for the phone into the wall port, the phone
fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the
computer is able to access the network. Which of the following is the MOST likely cause of
this issue?
A. The network switch does not support PoE
B. The technician is connecting the phone to the wrong type of port
C. The firewall on the network is blocking access to the DHCP server
D. The Ethernet cable is the wrong type
Answer: A
Question no.2
Which of the following ports is typically used for sending email?
A. 21
B. 22
C. 23
D. 25
Answer: D
Question no.3
A customer brings a laptop in for repair, because the screen image is upside down. Which
of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
Answer: A
Question no.4
A company wants to conserve paper without limiting the ability to print. Which of the
following settings needs to be configured?
A. Orientation
B. Duplex
C. Collate
D. Quality
Answer: B
Question no.5
Which of the following types of cables are MOST likely to be used to connect to an external
hard drive? (Select TWO).
A. Molex
B. SPDIF
C. eSATA
D. HDMI
E. USB 3.0
F. CAT6e
Answer: C,E
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Question no.6
A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?
A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop
Answer: B
Question no.7
Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?
A. SNMP
B. NNTP
C. DHCP
D. WLAN
Answer: C
Question no.8
For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?
A. Thermal
B. Impact
C. Inkjet
D. Laser
Answer: D
Question no.9
An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario?
A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts
B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts
C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts
D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts
Answer: B
Question no.10
A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected?
A. Laser printer
B. Wireless router
C. Paper shredder
D. CRT monitor
Answer: D
A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?
A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop
Answer: B
Question no.7
Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?
A. SNMP
B. NNTP
C. DHCP
D. WLAN
Answer: C
Question no.8
For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?
A. Thermal
B. Impact
C. Inkjet
D. Laser
Answer: D
Question no.9
An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario?
A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts
B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts
C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts
D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts
Answer: B
Question no.10
A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected?
A. Laser printer
B. Wireless router
C. Paper shredder
D. CRT monitor
Answer: D
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